We want you to love your order. Because every Clever Cotton Co item is printed to order specifically for you, please review this policy carefully before purchasing.
Made-to-order items
As our products are custom printed on demand, we cannot accept returns or exchanges for change of mind, or for choosing the wrong size or colour. Please use the size chart on each product page before ordering — our tees are unisex and true to size.
Damaged, defective or incorrect items
If your order arrives damaged, misprinted, defective, or is not what you ordered, we will make it right. Contact us within 30 days of delivery at support@clevercottonco.com with:
- Your order number
- A clear photo of the item and the issue
Once verified, we will send a free replacement or issue a full refund — your choice. You will not be asked to ship the faulty item back in most cases.
Refunds
- Approved refunds are issued to your original payment method.
- Refunds are typically processed within 5–10 business days of approval. Your bank may take additional time to post the credit.
Order cancellations
Need to cancel? Email us as soon as possible. Orders can be cancelled for a full refund only before production begins (usually within a few hours of ordering). Once printing has started, an order cannot be cancelled.
Wrong size?
While made-to-order items are not returnable for sizing, we are happy to help you choose correctly before you buy — just email support@clevercottonco.com with your measurements.
This policy is consistent with the information shown on our product pages and at checkout.
Last updated: August 21, 2026